Help Centre

It is stated on the order confirmation. If you have any questions, please reach out via the Contact Us page on our website, and our team will be happy to assist you. For pickups at Suvarnabhumi Airport (BKK), the meeting point is at Gate 3 inside the arrivals hall. Our airport assistant will be waiting there with a signboard displaying your name and will escort you outside to your driver.

We are a Thai company and our prices are shown in Thai Baht (THB).

We have a 24 hours cancellation policy. Please contact our support team via our Contact Us page to request a refund or a credit towards your next booking. Service fees are non-refundable and will be deducted from your total refund amount. To avoid any misunderstandings, always refer to your booking's specific cancellation policies, which are outlined on the product page.

There could be a few reasons you have not received your voucher or tickets yet. If your booking status shows confirmed already, or if you didn't receive it after making payment: Email typo: It’s possible that your email was entered incorrectly during the booking process, so you may not have received any updates. Spam or Promotion folder: Sometimes, emails can end up in your spam or junk folder. Be sure to check there, just in case. Unsubscribed: If you’ve previously unsubscribed from our emails, you may not receive important booking notifications. Unpaid booking: This happens when your payment has been declined or there was an error after confirming during the booking process. We recommend reaching out to your bank if this happens. In either case, please contact our customer support team via our Contact Us page. We’ll help verify your email address and ensure you get all the necessary updates, including your tickets.

Yes, we are a pet-friendly operator. If you plan to bring your pet(s), please inform us at least 24 hours before your ride. There is an additional fee of 500 Thai Baht (THB) per pet, payable in cash to the driver. Please note that customers are responsible for providing their own pet transport crates. We also offer pet transport services without a human passenger. For all inquiries involving pets, please reach out to our customer service team via our Contact Us page. We recommend contacting us at least 48 hours in advance.

If you require a child seat for your upcoming trip, please contact our support team via the Contact Us page at least 48 hours before your scheduled ride. Please note that we can provide a maximum of two child seats per vehicle. There is an additional charge of 500 Thai Baht (THB) per seat, which can be paid in cash to your driver or in advance via bank transfer or WISE.

We offer a wide variety of over 2,200 routes across Thailand, Cambodia, and Laos. However, if you have a specific destination in mind that is not currently available in our system, we can add it for you! This personalized service is one of the ways Book Your Ride sets itself apart from other online booking platforms. Please reach out to us via our Contact Us page, and our team will be happy to assist you and get you where you want to go.

We understand you may require multiple transfers during your stay in Thailand, Cambodia, and Laos. A road trip! Whether you need an airport pickup in Bangkok followed by travel to destinations such as Pattaya, Hua Hin, Koh Chang, Chiang Mai, or Phuket—or even cross-border trips to Cambodia and Laos—our experienced team is here to assist. To receive a quotation for a multi-destination road trip, please contact our support team via our Contact Us page. We accept payments via bank transfer, WISE, or credit card.

If you are planning a wedding, corporate function, or any special event requiring multiple vehicles and drivers, our team has the expertise to manage all your private transportation needs. To receive a tailored quotation for your event, please reach out to our support team through our Contact Us page. We accept several payment methods, including bank transfer, WISE, and credit card.